IT Support Representative
Full Time • Taziki's Restaurant Support Center
- Flexible schedule!
- Great bonus program!
- FREE discounted Meals!
- Paid Time off!
- Great environment!
We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!
WHAT YOUR TEAMMATES SAY
“I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!”
“It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.”
In order to be eligible for an interview, in addition to completing an application, please complete the survey linked below:
YOUR ROLE AS A TAZIKI’S IT SUPPORT REPRESENTATIVE:
- Serve as the first point of contact for support of our internal clients and other Support Reps with all systems-related issues
- Intake, triage, document, and troubleshoot issues through the Taziki’s Help Desk ticketing system
- Maintain the Taziki’s KnowledgeBase to help resolve common issues
- Assist with equipment troubleshooting and provisioning
- Support the business with miscellaneous, technology-related tasks
- Build relationships with internal clients and 3rd party technology partners
- Participate in ongoing team meetings
- Produce Monthly Reports on Ticket Metrics
- Ability to step into any support channel through an understanding of all tech platforms
THE IDEAL IT SUPPORT REPRESENTATIVE:
- Must be at least 21 years of age
- A minimum of 2 years of help desk experience, particularly in frontline fields such as retail, restaurants, or manufacturing
- Bachelor’s degree in an IT discipline or Business preferred
- Experience with any of the following programs:
- Square (back-end platform management, Dashboard)
- Restaurants365
- OrderCloud (ToGo Technologies platform management)
- Axonify
- GoParrot (Square’s Enterprise management software)
- JitBit (Help Desk Ticketing platform)
- Proficient Excel, Google Suite, and all basic computer literacy skills
- Ability and willingness to travel per the role’s expectations
- Basic Spanish language skills are a plus, particularly for supporting Spanish-speaking field customers
YOUR WORKING CONDITIONS/HOURS:
- Flexible schedule
- Occasional nights and weekends as needed
- Typically 50 hours per week
- Minimal travel is required as needed
- Hybrid and remote work options available depending on location
YOUR PHYSICAL REQUIREMENTS:
(with or without a reasonable accommodation)
- Sit
- Walk
- Standing
- Carrying/ Lifting
Taziki’s is an Equal Opportunity Employer
Compensation: $40,000.00 - $50,000.00 per year
Taziki's Café is a fast-casual restaurant brand with 94 locations in 17 states. Our menu is Mediterranean-inspired with a Southern flair, and our mission is to create an environment that combines modern Mediterranean fare with meaningful human connection. We are a family of big-hearted foodies committed to making an impact in our communities!
We get it – you want a flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!
Our Values are at the heart of all we do.
Create CONNECTION: Be Caring & Engaging
Embrace CHALLENGE: Be Passionate & Urgent
Foster COLLABORATION: Be Respectful & Responsible
Prioritize DETAILS: Be Teachable & Disciplined
Stay FRESH: Be Intentional & Innovative
Taziki's Cafe is an Equal Opportunity Employer.
(if you already have a resume on Indeed)
Or apply here.
Medical, Dental, Vision, and Disability Insurance options for eligible employees
**available at participating locations**
401k Savings Program with Employer Matching for eligible employees
**available at participating locations**
Paid Time Off for full-time eligible employees
**available at participating locations**
Free delicious (and healthy!) meals on every shift worked
Employees can also enjoy a 20% off discount when dining in with friends & family
**available at participating locations**
Quarterly Bonus Program for Management
**available at participating locations**
Career Path to Local Ownership
Taziki's has many stories of individuals working their way from an hourly team member through management to an Operating Partner of their own store(s). Start your business ownership dream with us!
Employee Referral Program
Earn money when you refer friends & family for hourly or management positions and they meet the eligibility requirements!
**available at participating locations**